Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit or use the Quinn Bet online gambling services provided through https://quinnbet.casino (the "Website") in the United Kingdom. It applies to players, account holders, and other visitors to the Website. By using the Website, you acknowledge that your personal data will be processed in accordance with this Privacy Policy, the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable laws. Effective date: 6 November 2025.

Who We Are

The Website and the Quinn Bet service available at https://quinnbet.casino are operated on behalf of the Quinn Bet brand by Belbridge Consultancy Limited, a limited company registered in Great Britain and licensed by the UK Gambling Commission under licence number 55971 for the provision of online gambling (sportsbook and casino) services to players in Great Britain.

Belbridge Consultancy Limited acts as the "data controller" for personal data processed in connection with your use of the Website for UK players. Details of the UK Gambling Commission licence can be found on the public register at: https://gamblingcommission.gov.uk/public-register/business/detail/55971. The company's registered office and full registration particulars are as set out on that register and on your account statements and legal notices on the Website.

Data Protection Contact

We have appointed a data protection contact function responsible for overseeing questions in relation to this Privacy Policy and our data protection practices.

Postal contact: Data Protection, Belbridge Consultancy Limited (Quinn Bet - Quinn Bet), legal address as indicated on the UK Gambling Commission register, United Kingdom.
Online contact: via the "Contact" or "Support" sections of https://quinnbet.casino, or via any secure messaging tools available in your account.
Regulatory contact: you may also contact us using any dedicated privacy or compliance contact details provided in your account area or in Website legal notices, which will be kept up to date.

What Personal Data We Collect

We collect only the personal data that is necessary to provide, operate, secure, and improve the Quinn Bet services on https://quinnbet.casino, and to comply with our legal and regulatory obligations in the United Kingdom and, where relevant, other jurisdictions.

Identity and Contact Data

Personal identification: full name, date of birth, nationality, gender, and unique customer identifiers.
Contact details: email address, telephone number(s), residential address, billing address, and communication preferences.
Verification documents: copies or details from identification documents (such as passport, driving licence, national ID), proof of address (such as utility bills, bank statements), and where required, source-of-funds/source-of-wealth documentation.

Account and Usage Data

Account information: username, account ID, account status, registration date, and authentication credentials (stored in encrypted form).
Gameplay and betting data: betting history, stakes, wins and losses, game sessions, selected markets, and time spent on site.
Responsible gambling data: self-exclusion records, deposit limits, loss limits, time-out settings, reality checks, and notes regarding safer gambling interactions.

Technical and Device Data

Technical identifiers: IP address, browser type and version, device type and operating system, language and time zone settings, and approximate location derived from your IP address.
Log data: login and logout timestamps, session identifiers, pages viewed, clickstream data, and error logs for security and troubleshooting.
Security signals: device fingerprints, failed login attempts, suspicious activity indicators, and internal fraud-risk scores.

Payment and Financial Data

Transaction data: deposits, withdrawals, bonuses, chargebacks, payment methods used, transaction timestamps, and amounts.
Payment instrument details: limited card details (such as masked card number, expiry date), digital wallet identifiers, and bank account details, processed via secure payment providers.
Financial verification data: where required for anti-money laundering ("AML") and affordability checks, income or employment information, bank statements, or other financial documentation you provide.

Behavioural, Marketing, and Preference Data

Behavioural data: your interactions with promotions, bonus usage, responses to safer gambling messaging, and navigation patterns on the Website.
Marketing preferences: opt-ins and opt-outs for email, SMS, phone calls, push notifications, and in-account messaging.
Survey and feedback data: information you provide in response to surveys, feedback forms, or customer support interactions (including recordings or transcripts where calls or chats are recorded, in line with notice).

Cookies and Similar Technologies

Cookies: small text files placed on your device to support essential Website functionality, remember preferences, analyse performance, and deliver personalised content.
Similar technologies: web beacons, pixels, SDKs, and local storage technologies used to recognise your browser or device and measure the effectiveness of our services and marketing.
Third-party cookies: cookies set by analytics, advertising, or social media partners, subject to your consent where required by law.

Legal Basis for Processing

We process your personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable laws. Depending on the specific processing activity, one or more of the following legal bases will apply.

Performance of a Contract

Account creation and management: we need to process your identity, contact, and account data to register you as a player, administer your account, and provide access to betting and gaming services on Quinn Bet at https://quinnbet.casino.
Providing services: processing bets, settling wagers, crediting winnings, managing bonuses and promotions, and providing customer support all require the use of your personal data.
Payments: processing deposits, withdrawals, and refunds, and managing any payment disputes with our payment partners.

Compliance with Legal and Regulatory Obligations

Gambling regulation: we are required by the UK Gambling Commission and associated regulations to conduct identity checks, age verification, affordability, and ongoing monitoring of customer activity.
KYC and AML: we must comply with anti-money laundering, counter-terrorist financing, sanctions screening, and fraud prevention obligations, which require the collection and retention of specific customer and transaction information.
Record-keeping and reporting: we maintain records for a minimum period as required by law and may report certain activities to regulators, law enforcement, or other competent authorities.

Legitimate Interests

Service security and integrity: monitoring usage patterns, performing security checks, and protecting the Website against fraud, abuse, and technical issues are in our legitimate interests and those of our players.
Service improvement and analytics: analysing aggregated and pseudonymised data to improve user experience, develop new features, and optimise our offerings.
Direct marketing to existing customers: sending limited marketing communications about similar products or services, subject to your right to object at any time.

Consent

Optional marketing: where required by law, we will obtain your consent before sending certain electronic marketing communications or before using non-essential cookies or similar technologies.
Special categories of data: where we exceptionally process sensitive data (for example, health-related information you voluntarily provide in the context of responsible gambling interactions), we will rely on your explicit consent or another applicable legal basis under the UK GDPR.
International transfers: in some limited cases, where no other appropriate safeguard is available, we may rely on your explicit consent for specific transfers, clearly informing you of the risks beforehand.

Purpose of Processing

We use your personal data only for specified, explicit, and legitimate purposes. The primary purposes include:

Provision of gambling services: to operate the Quinn Bet platform, register and manage accounts, verify identity and age, process bets and transactions, and provide a fair and responsible gambling environment.
Customer support: to respond to questions, handle complaints, resolve disputes, and provide technical assistance via email, chat, or other communication channels.
Regulatory compliance: to meet obligations under gambling, AML, KYC, taxation, and accounting laws, as well as UK Gambling Commission requirements and any other competent authorities' rules.
Service improvement: to analyse Website performance, enhance functionality, and develop new products, features, offers, and responsible gambling tools.
Marketing and personalisation: to provide you with information about our services, promotions, and events that may be of interest to you, subject to your preferences and applicable consent requirements.
Fraud and risk management: to detect and prevent fraud, money laundering, match-fixing, bonus abuse, and other prohibited or unusual activities.
Legal defence and enforcement: to establish, exercise, or defend legal claims, respond to regulatory enquiries, and enforce our Terms & Conditions and other agreements.

Disclosure & Sharing

We do not sell your personal data. We share your data only with carefully selected third parties and only where necessary, proportionate, and subject to appropriate safeguards.

Service Providers and Business Partners

Payment processors and banks: to process deposits, withdrawals, refunds, and chargebacks, and to conduct fraud and AML checks linked to financial activity.
Platform and game providers: to deliver sportsbook and casino content, ensure fair gameplay, and manage technical integrations necessary for your use of the Website.
IT and security providers: hosting providers, cloud infrastructure, data storage, security monitoring, and other technical services necessary to operate and protect our systems.
Analytics, marketing, and communications partners: providers that support analytics, campaign management, customer communications, and personalisation, used in line with your marketing and cookie preferences.

Regulators, Authorities, and Dispute Resolution Bodies

Regulators and law enforcement: including the UK Gambling Commission, tax authorities, police, and other public bodies where we are legally required to disclose information, or where disclosure is necessary to prevent or detect crime.
AML and fraud prevention bodies: including credit reference agencies, identity verification providers, and fraud prevention agencies that assist us in complying with AML and KYC requirements.
Alternative dispute resolution (ADR): where relevant to gambling disputes, we may share necessary information with recognised ADR bodies such as IBAS (Independent Betting Adjudication Service) to help resolve disputes.

Group, Corporate, and Other Recipients

Group entities and affiliates: where Quinn Bet services are supported by other entities within the same corporate group or associated companies, for centralised management, compliance, risk management, and reporting.
Professional advisers: lawyers, auditors, consultants, and insurers, where necessary for the provision of professional services and legal compliance.
Advertising networks: with your consent where required, we may share limited pseudonymised data with advertising networks to measure and improve our marketing activities.
Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, personal data may be shared with potential or actual purchasers subject to confidentiality obligations and applicable law.

International Transfers

While the Quinn Bet service is focused on players in the United Kingdom, some of our service providers and partners may be located, or may process personal data, outside the UK and the European Economic Area ("EEA"), for example in other parts of Europe or in countries such as the United States.

Safeguards for International Transfers

Adequacy regulations and decisions: where personal data is transferred to a country that the UK Government or European Commission has recognised as providing an adequate level of protection, we rely on that adequacy status.
Standard Contractual Clauses (SCCs): for transfers to countries without an adequacy decision, we implement appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) and/or the EU Standard Contractual Clauses, as adapted for UK law.
Technical and organisational measures: including encryption, access controls, and minimisation of the data transferred, to provide additional protection.
Limited reliance on consent: only where no other safeguard is available and the law permits, we may seek your explicit consent for a specific transfer after informing you of the potential risks.

You can request further information about international transfers and the safeguards used (including copies of relevant SCCs or IDTAs, subject to redactions) using the contact details in the "Who We Are" and "Complaints & Contacts" sections.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements, and to resolve disputes. Retention periods may vary depending on the type of data and the applicable laws of the United Kingdom and, where relevant, other jurisdictions.

Typical Retention Periods

Account and identification data: generally retained for the duration of your account and for up to five (5) years after account closure, to comply with UK AML, KYC, and gambling regulatory requirements and to handle potential disputes.
Transaction and betting data: stored for the lifetime of your account and typically for at least five (5) years after the end of the customer relationship, or longer where required by law or necessary for legal claims.
Responsible gambling data: including self-exclusion records, may be retained for longer periods where required by regulation or safer gambling guidance, to ensure that exclusions and limits remain effective and auditable.
Marketing data: retained while you remain opted in and for a short period thereafter (for example, up to two (2) years) to demonstrate compliance with consent and opt-out requests.
Technical logs and security data: kept for a period proportionate to security and forensic needs (typically between six (6) months and three (3) years), depending on the nature of the logs and associated risks.

Deletion, Anonymisation, and Archiving

Deletion: where data is no longer required, and no legal obligation or legitimate interest justifies continued retention, we will securely erase or destroy it.
Anonymisation: in some cases we may irreversibly anonymise data so that it can no longer be associated with you, for example for statistical analysis and service improvement; such anonymised data is not considered personal data.
Legal holds: if a dispute, investigation, or regulatory request is ongoing, we may retain relevant data beyond standard periods until the matter is fully resolved.

Your Rights

Under the UK GDPR and the Data Protection Act 2018, and where applicable under EU GDPR or Mexican data protection laws, you have various rights in relation to your personal data. These rights may be subject to certain limitations and exemptions under applicable law.

Core Data Protection Rights

Right of access: you can request confirmation as to whether we process your personal data and receive a copy of the data, along with information about how it is used.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data. In many cases you can update your details directly in your account settings.
Right to erasure ("right to be forgotten"): you can request deletion of your personal data where, for example, the data is no longer necessary for the purposes for which it was collected, you withdraw consent (where consent is the basis), or you successfully object to processing. We may need to retain certain data where required by law (for example, AML and gambling regulations).
Right to restriction of processing: you can ask us to restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data or object to our legitimate interest basis.
Right to object: you can object to processing based on our legitimate interests, including profiling. You have an absolute right to object at any time to the use of your data for direct marketing.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request your data in a structured, commonly used, machine-readable format and, where technically feasible, ask us to transmit it to another controller.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal.

Alignment with Mexican and EU Data Protection Laws

Mexican ARCO rights: for users located in Mexico, we aim-where compatible with our obligations under UK law-to respect the principles of the Mexican Federal Law on Protection of Personal Data Held by Private Parties, including rights of Access, Rectification, Cancellation, and Opposition ("ARCO"). These correspond broadly to the access, rectification, erasure, and objection rights summarised above.
EU residents: where the EU GDPR applies (for example, if you are located in the EEA and interact with our services), you may also exercise the rights granted under the EU GDPR and raise complaints with your local supervisory authority, as explained in "Complaints & Contacts".

How to Exercise Your Rights

Submitting a request: you can exercise your rights by contacting us via the channels set out in the "Who We Are" and "Complaints & Contacts" sections, clearly stating your identity and the right(s) you wish to exercise.
Identification: we may need to request additional information to verify your identity before responding, especially for access, portability, or erasure requests, to protect your account and personal data.
Response time: we will respond to your request without undue delay and in any event within one (1) month of receipt. This period may be extended by a further two months where necessary due to complexity or number of requests, in which case we will inform you of the extension and reasons.
Fees: exercising your rights is generally free of charge. However, we may charge a reasonable fee or refuse to act on a request if it is manifestly unfounded, excessive, or repetitive, as permitted by law.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies on Quinn Bet at https://quinnbet.casino to ensure the Website functions properly, to improve performance, and to provide personalised content and marketing in accordance with your preferences.

Types of Cookies We Use

Strictly necessary (session) cookies: essential for the operation of the Website and for enabling basic functions such as page navigation, secure login, and bet placement. These are typically session cookies that expire when you close your browser and cannot be switched off in our systems.
Functional (persistent) cookies: used to remember your preferences (such as language, region, and display settings) and to provide enhanced, more personalised features. These cookies remain on your device for a defined period or until you delete them.
Analytics and performance cookies: first- and third-party cookies that collect aggregated information about how visitors use the Website (for example, which pages are visited most often) to help us improve functionality and performance.
Advertising and targeting cookies: third-party cookies and similar technologies used to deliver relevant advertisements on our Website or third-party sites, and to measure the effectiveness of marketing campaigns. These are used only in accordance with applicable consent requirements.

Managing Cookies

Cookie banner and settings: when you first visit the Website, and periodically thereafter, you may be presented with a cookie banner or preference centre allowing you to accept or reject non-essential cookies. You can adjust your preferences at any time via the Website's cookie settings (where available).
Browser controls: most web browsers allow you to manage cookies through settings that let you block or delete some or all cookies. Please note that blocking or deleting cookies may impact your ability to use certain features or may affect the Website's performance.
Third-party opt-outs: for some analytics or advertising cookies, you may also be able to opt out directly via the third party's own tools, as described in their privacy policies.

Data Security

We take the security of your personal data very seriously and implement a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or damage.

Technical Measures

Encryption in transit and at rest: data transmitted between your browser and our servers is protected using industry-standard Transport Layer Security (TLS) protocols (TLS 1.2 or higher). Where appropriate, we encrypt sensitive data at rest on our systems.
Secure infrastructure: we use secure hosting environments, firewalls, intrusion detection and prevention systems, and regular vulnerability assessments to safeguard systems supporting Quinn Bet at https://quinnbet.casino.
Access controls and authentication: access to personal data is restricted to authorised personnel on a need-to-know basis and protected by strong authentication mechanisms. Multi-factor authentication is used where appropriate for administrative and other sensitive access.

Organisational Measures

Policies and training: we maintain internal policies and procedures covering data protection, information security, and acceptable use, and we provide regular training to staff who handle personal data.
Vendor due diligence: we assess the security posture of key third-party providers and ensure that appropriate data protection and security obligations are included in our contracts with them.
Incident response: we maintain incident response and breach management procedures. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals in accordance with applicable laws.
Standards and best practices: we seek to align our security controls with recognised international standards and best practices (such as those reflected in ISO/IEC 27001 and SOC 2 frameworks), while not implying formal certification unless expressly stated on the Website.

Complaints & Contacts

If you have questions, concerns, or complaints about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue directly.

How to Contact Us

Customer support: for general queries or concerns relating to your account or privacy, please contact our customer support team via the support options available on https://quinnbet.casino or through secure messaging in your account.
Data protection contact: for specific data protection requests (for example, access, rectification, or complaints about data handling), please use the dedicated channels described in "Who We Are" and clearly mark your communication as a "Data Protection Request".
Postal correspondence: you may write to our data protection contact at Belbridge Consultancy Limited (Quinn Bet - Quinn Bet), legal address as shown on the UK Gambling Commission register.

Complaint Procedure and Timelines

Step 1 - Submission: submit your complaint or query via one of the contact channels. Please provide as much detail as possible, including your account ID (if applicable) and the nature of your concern.
Step 2 - Acknowledgement: we will acknowledge receipt of your complaint without undue delay and usually within a few working days.
Step 3 - Investigation: we will investigate the matter, which may involve liaising with internal teams (such as security, compliance, or customer support). We may contact you for additional information, if needed.
Step 4 - Response: we will provide you with a substantive response as soon as reasonably possible and in any event normally within one (1) month of receiving your complaint or rights request, subject to possible extensions as permitted by law.

Escalation to Supervisory Authorities

United Kingdom - Information Commissioner's Office (ICO): if you are not satisfied with our response, you have the right to lodge a complaint with the ICO:
Website: https://www.ico.org.uk
Telephone (UK): +44 (0)303 123 1113
Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom.
European Union supervisory authorities: where the EU GDPR applies to you (for example, if you are located in the EEA), you may lodge a complaint with your local data protection authority. Contact details are generally available via the European Data Protection Board (EDPB) website.
Mexico - Data protection authority: where Mexican data protection law applies, you may lodge a complaint with the competent Mexican data protection authority, the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), whose up-to-date contact details and procedures are provided on its official website.

Nothing in this section limits any other rights or remedies you may have under local law.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. When we make material changes, we will take appropriate steps to inform you in advance and to comply with applicable legal requirements.

Notification of Changes

Website notices: updated versions of this Privacy Policy will be published on https://quinnbet.casino/privacy-policy, with a clear indication of the "Last updated" date.
Direct communications: for material changes, we may notify you via email, account messaging, or prominent banners on the Website, particularly where changes affect how your personal data is used.
Advance notice: where a change is significant and requires your attention, we will, where reasonably practicable, provide at least thirty (30) days' advance notice before the new policy takes effect, except where immediate changes are required by law or regulator.

Your Options

Continued use: by continuing to use the Quinn Bet services on https://quinnbet.casino after the effective date of an updated Privacy Policy, you acknowledge that the updated terms apply to your continued use.
Objection: if you do not agree with an update, you may contact us to raise your concerns or exercise your data protection rights, including objecting to certain processing activities where permitted by law.
Account closure: you may request closure of your account at any time in accordance with our Terms & Conditions. We will continue to process your personal data only as necessary and lawful, for example to comply with legal retention requirements, even after account closure.

Last updated: November 2025. Material changes since the previous version include clarified information on international data transfers, expanded detail on alignment with Mexican and EU data protection frameworks, and updated descriptions of security and retention practices for the Quinn Bet service.